Retailers are facing significant unprecedented challenges, with digital disruption compounding the situation.
Labor costs continue to increase.
The war on talent is intensifying.
Employee attrition rates continue to rise.
Global retailers are running leaner operational models — less than 24% SG&A as a percentage of revenue.
IT budgets are decreasing, while demand for IT delivery is increasing.
IT costs are increasing to meet support service levels.
Newsworthy outages are a regular occurrence.
Digital disruption continues to impact, influence and shape how and where consumers shop.
Retailers need to adapt their strategies to changing consumer preferences, behaviors and habits.